Brand Story Machine Privacy Policy
Last updated: August 14, 2026
This Privacy Policy explains how Brand Story Machine, LLC (“Brand Story Machine,” “BSM,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.brandstorymachine.com, participate in a Brand Story Machine engagement, or otherwise interact with us.
Brand Story Machine provides brand strategy and messaging services using participant surveys, facilitated workshops and working sessions, expert analysis, and AI-supported tools.
Questions about this policy can be sent to info@brandstorymachine.com.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Job title and company
Contact form messages and other communications
Information submitted when signing up for news and updates
Scheduling information
Workshop and survey responses
Client documents, research, files, and other engagement materials
Workshop or meeting recordings, transcripts, and AI-generated meeting notes
Information Provided by Clients
A client organization may provide us with the names, job titles, and email addresses of workshop participants so we can administer surveys, schedule and prepare for workshops, and communicate about the engagement.
Workshop and Survey Information
Brand Story Machine surveys are currently administered using Bubble.io.
Individual survey responses are reviewed by the Brand Story Machine facilitator to prepare for and conduct the engagement.
We do not provide survey responses to the client in a way that identifies individual participants. At the client’s request, we may provide survey responses or summaries in an aggregated or anonymized form that does not identify individual participants.
Recordings and Transcripts
We may record workshops or meetings and create or retain transcripts and AI-generated meeting notes to support analysis, strategy development, messaging development, and delivery of the engagement.
Where required, we will provide notice or obtain appropriate consent before recording.
Scheduling
If you schedule an introductory call or other meeting with us, your contact and scheduling information may be processed through Calendly.
Payments
Payments are processed by Stripe. Brand Story Machine does not receive or store full credit-card numbers or card security codes.
2. How We Use Information
We may use personal information to:
Provide and administer Brand Story Machine services
Send and manage participant surveys
Prepare for and facilitate workshops and working sessions
Analyze survey responses, client materials, and workshop inputs
Develop brand strategy, messaging, and other client deliverables
Develop customized AI messaging tools
Schedule meetings and communicate with clients and participants
Process and manage payments
Respond to inquiries
Send administrative information about our services
Send news and updates to people who have chosen to receive them
Operate, understand, secure, and improve our website and services
Protect against fraud or misuse
Comply with applicable legal requirements
We may use information for other purposes with your consent or as otherwise permitted by law.
3. News and Marketing Communications
You may choose to sign up to receive news and updates from Brand Story Machine.
We do not automatically add clients, workshop participants, or website visitors to a marketing list.
If you have signed up for marketing communications, you may unsubscribe at any time using the unsubscribe option in the communication or by contacting info@brandstorymachine.com.
4. How We Share Information
We may provide personal information to service providers that help us operate our business and deliver our services.
These currently include:
Squarespace for website hosting and website analytics
Google Analytics for website measurement and analytics
Calendly for scheduling
Stripe for payment processing
Bubble.io for participant surveys and related functionality
Zoom for video meetings, recordings, and transcripts
OpenAI and Anthropic for artificial intelligence services
We may also use other providers for functions such as email, file storage, communications, and business collaboration.
We may disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, property, security, or the safety of others.
We may also transfer information in connection with a merger, acquisition, financing reorganization, or sale of all or part of our business.
We do not sell personal information or share personal information with advertisers for targeted advertising.
5. Artificial Intelligence
Brand Story Machine uses artificial intelligence as part of its expert-led brand strategy and messaging process.
We currently use AI services provided by OpenAI and Anthropic.
We may use AI tools to support:
Analysis and synthesis of survey responses and client materials
Review and organization of research and workshop information
Transcription and meeting-note generation
Brand strategy development
Messaging development and refinement
Creation of customized AI messaging tools
Relevant client materials, survey responses, transcripts, or other engagement information may be processed using these providers when needed to deliver the service.
AI is used to support the Brand Story Machine process. Brand Story Machine applies human judgment and review to final strategy and messaging deliverables.
6. Website Analytics and Cookies
Our website is hosted on Squarespace and uses Squarespace Analytics and Google Analytics.
When you visit the website, we and our service providers may automatically collect information about how you interact with it, including information such as:
Browser and device information
IP address or information derived from it
Approximate location
Pages viewed
Referring pages or websites
Session and usage information
We use this information to understand website traffic and performance and to operate and improve the site.
Our Google Analytics account is not linked to Google Ads, and we do not use Google Analytics data for targeted advertising.
Squarespace, Google Analytics, and other website technologies may use cookies or similar technologies to provide these functions.
Where applicable, you can manage non-essential cookies through the cookie controls provided on our website or through your browser settings.
7. Sensitive Personal Information
We do not intentionally request sensitive or regulated personal information as part of our normal services.
Please do not include information such as passwords, financial account credentials, government identification numbers, protected health information, or other highly sensitive personal information in surveys or engagement materials unless it is necessary and we have agreed in advance to receive it.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our services, maintaining appropriate business records, resolving disputes, enforcing agreements, and meeting legal obligations.
When we no longer have a legitimate business or legal need to retain personal information, we may delete, anonymize, or securely dispose of it.
9. Data Security
We take reasonable administrative and technical measures designed to protect the personal information we handle.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request that we:
Provide access to personal information we maintain about you
Correct inaccurate information
Delete certain personal information
Provide a copy of certain personal information
Explain how we use or disclose your information
Honor other rights provided by applicable privacy law
These rights may be subject to legal exceptions.
To submit a request, email info@brandstorymachine.com.
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
11. International Users
Brand Story Machine is based in California, United States, and primarily serves U.S.- based clients. Our clients and workshop participants may, however, be located anywhere in the world.
If you are located outside the United States, your personal information may be transferred to and processed in the United States or other countries where our service providers operate.
Depending on where you live, applicable privacy laws may provide you with additional rights concerning your personal information.
12. Children
Our website and services are intended for businesses and adults and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will take reasonable steps to delete that information.
13. Do Not Track and Privacy Signals
Some web browsers provide “Do Not Track” or similar signals. Because there is not currently a uniform standard for responding to all Do Not Track signals, our website does not currently respond to them.
Where applicable law requires us to recognize a particular browser-based privacy or opt-out signal, we will do so as required.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
Their privacy practices are governed by their own privacy policies, not this one. We encourage you to review those policies when using third-party services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
The “Last updated” date at the top of this policy shows when it was most recently revised.
16. Contact Us
If you have questions about this Privacy Policy or how Brand Story Machine handles personal information, contact:
Brand Story Machine, LLC
San Francisco, California
17. Access, Correction, and Deletion Requests
To request access to, correction of, or deletion of personal information we maintain about you, visit:
email: info@brandstorymachine.com
We will consider and respond to requests in accordance with applicable law.